IBM NIGERIA VACANCY : SENIOR IT SPECIALIST

SENIOR IT SPECIALIST
JOB ID GTS-0475148
JOB DESCRIPTION
This role specializes in performing problem determination and problem source identification in software environments. Responsibilities include: – problem analysis, evaluation, recreation, and resolution of customer reported problems – the use of relevant problem management systems to search for known problems and to create new entries/update existing entries – advice and guidance to customers regarding the use of software – the use of IBM technical resources and tools to answer customer questions and respond to customers requirements Software environments include operating systems, programming languages, database management systems, packages, development tools- Position Based In Central Africa Nigeria
REQUIRED
High School Diploma/GED
At least 3 years experience in Customer Relationship and Support
At least 3 years experience in Communication and Interpersonal skills
At least 3 years experience in AIX System and Support
ENGLISH: Fluent
PREFERRED
Bachelor’s Degree
At least 5 years experience in Customer Relationship and Support
At least 5 years experience in Communication and Interpersonal skills
At least 5 years experience in AIX System and Support
Certified in Information Technology.
ADDITIONAL INFORMATION
Must have good listening skills.
Must be able to work well with people at all levels of the organization.
Must be able to consistently demonstrate tact, courtesy, reliability, and maturity while carrying out assigned duties.
Must be able to understand and carry out complex oral and written instructions.
Must be able to work in a team environment.
Responsible and accountable for all actions.Position Based In NIGERIA
Good organizational and time management skills.
Perform well under stress and be able to cope with short/tight deadlines.
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STANDARD CHARTERED BANK : SALES OFFICER

SALES OFFICER – ABUJA
STANDARD CHARTERED BANK – NIGERIA
JOB DESCRIPTION
• The Relationship Officer is primarily responsible for servicing and managing customer relationships under the Priority Banking program by engaging them, uncovering their needs and providing them with the appropriate products, services and solutions from the entire range of the Consumer Banking suite.
• Providing personal financial planning services to customers as well as handle customer enquiries and complaints.
• The Relationship Manager is responsible to drive profitable revenue and volume growth from their portfolio with a focus on new acquisition, deepening of existing customer relationships and cross sell thereby improving market and customer share of wallet with the Bank
KEY ROLES & RESPONSIBILITIES
• Manage and anticipate client requirements with a focus towards managing the existing base as well as increase cross product holding per client.
• Build, understand and sustain relationships with the client’s circle of influence (e.g. a parent, mentor, advisor or other family members).
• Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
• Serve as a problem-solver for the client, helping them identify investment criteria recognize and handle concerns that arise as consultation moves closer to decision.
• Provide ongoing portfolio supervision, with a continuous focus towards helping the client adapt to changes in personal circumstances and the financial environment.
• Retain existing high value clients by growth of wallet with the bank through relationship management activities.
• Resolve client queries without further escalation.
• Effectively convert service recovery to sales opportunities and sustained client loyalty.
Customer / Business acquisition
• Drive portfolio growth through new to bank (NTB) customer acquisition and increased product per customer (PPC) ratio for existing to bank clients (ETB).
• Based on client profile, map client potential and work towards up streaming to Private Banking segment
Customer engagement, needs analysis and consultation
• Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters
• Gather competitive intelligence to determine what competitors are offering.
QUALIFICATIONS & SKILLS
• Ability to plan daily/periodic operations
• Strong customer service orientation
• Strong interpersonal and communication skills
• Salesmanship, energy and drive
• Sound knowledge of administrative procedures
• Relevant academic and work experience
DIVERSITY & INCLUSION
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
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MTN NIGERIA VACANCY: MANAGER, CORPORATE SEGMENT

JOB TITLE: MANAGER, CORPORATE SEGMENT
DEPARTMENT: Enterprise Solutions
LOCATION: Lagos
JOB DESCRIPTION:
•Develop strategic marketing plan for the market segment and define clear targets
•Determine communication strategy for the market and increase penetration using conventional and non conventional media
•Execute programmes through the regions, working with the Sales Department
•Develop and execute advertising, direct marketing, sponsorships, events, public relations and other tools to gain further penetration into the market
•Collate and understand competitive activity and develop proactive strategies against competitive activity
•Commission and interpret research as it concerns the market segment.
•Develop and execute marketing programs to achieve stated objectives regarding revenue, profitability, and market share and churn.
•Develop and execute segment specific promotions to achieve specific market objectives
•Customise offerings and differentiate offerings in the market
JOB CONDITIONS: Regional, national and international travel. Normal MTNN working conditions
REPORTING TO: Senior Manager, Business Product Group
REQUIRED SKILLS:
•First degree or equivalent in any social science discipline
•8 years marketing experience which includes:
•3 years experience in a management or supervisory role.
•In depth knowledge of all the parts of the marketing mix
EMPLOYMENT STATUS: Permanent
QUALIFICATION: First degree or equivalent in any social science discipline
This vacancy expires on 4/19/2012
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DUKWE INCORPORATED JOB OPENINGS : COMMUNITY REPRESENTATIVE

Dukwe Incorporated is all about achieving global development equity in 21 key areas through the utilization of the private sector in innovation, capital generation, fiscal conservatism, and profit focus. We are currently looking for committed individuals to fill the position below
JOB TITLE: COMMUNITY REPRESENTATIVE
LOCATION: Ogun
RESPONSIBILITIES
To become Project Manager for the company and oversee so many projects
To attend to customer’s complaints and enquires.
To help disseminate information of the to other African countries
QUALIFICATION/EXPERIENCE
OND qualification in any relevant field
HND/B.Sc. degree will be an advantage
Relevant experience will be an advantage
HOW TO APPLY
Send CV or Letter of personal qualifications to hr@dukwe.com .
Application Deadline 2 months from now.

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MTN NIGERIA VACANCY : REGIONAL TRADE MARKETING MANAGER

 JOB TITLE: REGIONAL TRADE MARKETING MANAGER
 DEPARTMENT: Sales and Distribution
LOCATION: Plateau
JOB DESCRIPTION:
•Develop strategic marketing plan for the region to achieve corporate objectives for MTNN products, promotions and services.
•Develop & execute regional marketing programs to achieve stated objectives regarding revenue, profitability & market share.
•Identify, create and execute Communal & Goodwill events and sponsorship initiatives in the regions.
•Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of MTNN products in the region.
•Plan and oversee execution of promotional and visibility activities within the region.
•Review analysis of regional marketing surveys on current and new product concepts in order to recommend future product development within the region.
•Provide post-event reports, analysis, and regular status reports on regional marketing programs.
•Assist in establishing and maintaining consistent corporate image throughout product lines, promotional materials, and events.
•Build and maintain relationships with customer groups.
•Participate in organisation of dealer forums
•Drive brand affinity and localizing of the MTN brand at the Regional levels.
•Co-ordinate the presence and relationship of MTNN with stakeholders and policy makers at the Regional levels
JOB CONDITIONS: Regional, national and international travel. Normal MTNN working conditions.
REPORTING TO: Senior Manager,Regional Sales
REQUIRED SKILLS:
•Bachelors degree in a business related discipline
•Masters in Business Administration.
•8 years marketing management experience within the telecommunications, FMCG’s or ‘new age’ service industry.
EMPLOYMENT STATUS: Permanent
QUALIFICATION: Bachelors degree in a business related discipline Masters in Business Administration
This vacancy expires on 4/19/2012
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MASTERCARD VACANCY : BUSINESS LEADER, NON- TRADITIONAL BUSINESS DEVELOPMENT

MasterCard Worldwide provides a unique combination of expertise, industry-leading insight, and globally integrated resources that the company leverages to deliver value to constituents. MasterCard is committed to innovating and growing the range of products and services the company brings to market through our strong partnerships with our customers. Today, our company continues to drive the evolution of payments by promoting new, safer, and more convenient ways to pay, accelerating the displacement of cash and checks, delivering increased value to all of our constituents, and advancing commerce in established and emerging markets worldwide. A vacancy exists for the position below:
JOB TITLE: BUSINESS LEADER, NON- TRADITIONAL BUSINESS DEVELOPMENT
LOCATION: Lagos
REF ID: 2815144
RESPONSIBILITIES
Build a sales pipeline across Sub-Sahara Africa in the area of mobile commerce and facilitating the use of mobile phones as payment acceptance devices.
Establish and leverage relationships in the Telco space to drive payment innovation.
Implementing an approved strategy for P2P remittances – domestic and cross-border based on prepaid wallet solutions, “cash-in”, “cash-out” as well as payment pricing and functionality. Also, selling MasterCard remittance solutions to FIs, Exchange Houses and Telcos in identified markets.
Identifying and developing processors and other players in the ecosystem with specific focus on developing the necessary support infrastructure needed to accelerate business growth and identification of new revenue streams through the successful development, rollout, and expansion of our capabilities in the division, as related to mobile and remittances.
Understanding customer needs, marketplace dynamics, industry trends, and the competitive landscape in the industry/function and considering the external impact of business activities and decisions on the external environment.
Leading projects/initiatives; able to quickly grasp new ideas; able to simplify strategy into specific actions with clear accountability, making decisions with speed and accuracy based on best available information, and communicating priorities clearly and concisely.
Adapting to new information, feedback, different or unexpected circumstances, and/or to work in ambiguous situations; able to deal calmly and effectively with high-stress situations, including continuing to persevere and remaining calm in challenging circumstances.
Partnering with key constituents both internally (Sales and acceptance teams, business leads, Division Presidents, Country Managers and functional group heads), as well as external resources (customers and merchants, regulators, third party service providers) to ensure seamless execution of the strategy.
QUALIFICATION/EXPERIENCE
Deep knowledge and understanding of Mobile and Remittance products/services, with significant experience in sales and business development within the traditional and non-traditional space.
Relevant tertiary qualifications and 10+ years of progressive business experience, with a strong track record in the payments industry and deep knowledge of consumer payments.
High preference for action – results driven and with a disciplined approach to deliver sales targets.
Strong sales skills – ability to identify and capture opportunities for increasing MasterCard revenue and profitability, while maintaining customer focus. Disciplined approach to sales pipeline development, management, tracking and reporting.
Strong account management experience – ability to understand customer and constituent needs, marketplace dynamics, industry trends and the competitive landscape.
Strong relationship management skills – experience of managing multiple stakeholders in a multicultural environment, matrixed environment, across multiple geographic locations. Strong negotiating and influencing skills, with the ability to execute through others who do not report directly.
Strong analytical skills – ability to identify issues before they develop into problems and to proactively resolve issues directly or through escalation to appropriate partners/stakeholders.
Strong team working skills – ability to work collaboratively and both independently and in a team environment.
Strong interpersonal and negotiation skills – extensive experience in communicating in international environment at senior management level.
Extensive travel required, including flexibility to travel at short notice.
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