JOB TITLE: TECHNICAL SPECIALIST
LOCATION: Lagos
REQ. NUMBER: 19590
Worley Parsons is the preferred global provider of technical, project and operational support services to our customers, using the distinctive Worley Parsons’ culture to create value for them and prosperity for our people. They are presently looking for a qualified individual to join their team
RESPONSIBILITIES:
Respond to telephone calls and email requests for technical support. Define problems, collect data, establish facts, draw valid conclusions and prepare appropriate reports
Tabulate the names of all users, computer names, and discipline on each floor on a spread sheet. Own and keep the floor specific inventory updated at all times
Rename all computer names on the network to the new name, Location + Service tag.
Address all support calls as soon as possible and update users on the status and get feedback on the quality of the service.
Communicate clearly and concisely, both orally and in writing to users about status of requests made to Lagos Help desk
Document troubleshooting fixes for all hardware, software, and configuration issues as they pertain to resolving requests for computer support; Take responsibility of all the IM issues of the nominated floor/s
Analyse and evaluate incident reports and make recommendations to reduce help line incident rate
Maintain history records and related problem documentation Interview user to collect information about problem to know the diagnostic procedures to determine source of error
Determine whether problem is caused by software or hardware
Take responsibility of all the IM issues of the nominated floor/s
Work and contribute actively to the IM team. Assist each other and share knowledge, experience, etc.
Pro actively communicate with users on all floor specific issues that may have an impact on the users of that floor
Closely monitor and supervise the PANABIZ team to ensure that all the network printers are functioning as they should be, availability of paper, etc.
Ensure all machines contain company standard software. All non-standard software and usage is to be reported and addressed immediately
Assist in the makeup of all local IM rules and procedures
Observe information security, data protection and network security guidelines, reporting breaches to the appropriate authority
Advice users on efficient data storage especially Email Archive and file management
Demonstrate a personal commitment to Quality, Health, Safety and the Environment
Maintain a good housekeeping always
Work with the IM Manager to formulate IM related policies and procedures
Training on the proper use of DA OS, applications and network
Act as IM representative for nominated floors
QUALIFICATIONS/EXPERIENCE:
Bachelor of Science in Electronics or Computer Science or its equivalent, Microsoft certifications
Good understanding of LAN/WAN using star topology.
Ability to multi task and assumes responsibility of problems
Technical abilities to support users on the Network
Good Windows OS and applications knowledge
Ability to work with others as part of a team
Good listening and communication skills
Ability to perform under stress situations and work outside work hours
Ability to handle multiple tasks
CLICK HERE TO APPLY
Not later than 9th April, 2012.
